1. Check your junk mail to see if the order confirmations have been going to your junk folder.
2. Check the email address that is being entered.
3. Try flushing your cache. (Please see instructions on flushing the cache).
Important Notice: On Tuesday March 25, RepSpark will migrate our support service from Freshdesk to HubSpot.
You will continue to submit and access tickets via helpdesk.repspark.com as usual. Additionally, you can reach us through the same email address.
Please be aware that all existing tickets, both resolved and unresolved, are being transferred to HubSpot and will be assigned new ticket numbers.
We are committed to providing you with support, so if you have any questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.
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Getting Started
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FAQ
- How Do I Start an Order?
- How do I add a create a new user?
- I forgot my password.
- How do I update my billing or shipping information?
- What is the difference between draft, submitted and valid status in My Orders?
- How do I show future availability on a line sheet.
- How to Request Access
- Virtual Showroom Walkthrough
- Split Orders Feature Update
- Key Icons of RepSpark - Definitions
- Adding Products Using the UPC Upload
- Tips and Tricks
- Trouble Shooting
- Images and Videos
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FAQ
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Data Management
- Export ATS to Excel
- Excel Import Export
- SFTP
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Wholesale Order Entry
- Multi Order Validation
- Filters and Sorting Products
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Order Entry
- How to Enter an Order
- Discounting Products with Different Discounts
- How to Start An Order Tutorial
- Sizing Summary Table in the Cart and Review Page
- Order Review Excel Export for Multi-Dim Clients
- Split Orders - Creating new order for items not in stock
- Split Order - Beginning a separate Draft Order with unavailable items
- Split Orders - modify the dates of the orders and the products within the split orders
- How to Copy an Order
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Assortments & Catalogs
- Wish List Tutorial
- How to Create an Assortment
- Wish List Cover Images
- New Wish List Features
- FAQ's
- Adding Items to Shared Catalogs/Assortments
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Digital Catalog Editor-Creating Your Digital Catalog
- Setting Up Your Digital Catalog
- Building Your Digital Catalog
- Tutorial on How to Create a Quick Automated Catalog
- Creating a Quick Automated Digital Catalog
- FAQ- What is the ideal image size for marketing, feature and cover pages in the catalog?
- Use Alternate images in Digital Catalog
- Catalog Enhancements
- Update Product Details in Digital Catalog
- Creating a Global Link to Share the Catalog Outside the User Base
- Step By Step Guide to Starting to Build a Catalog
- Building Table of Contents and Creating Tabs in Your Digital Catalog
- Product Video viewed in a Catalog
- How to Start a Digital Catalog or Linesheet
- Reordering Your Digital Catalogs
- Browsing and Marking Up the Digital Catalog- Creating and Shopping a Favorites List
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Ordering From the Digital Catalog
- Adding to Cart- Direct Ordering from the Digital Catalog
- Ordering from Assortment and Digital Catalog
- Sharing Digital Catalog to customers & how customers can place order.
- Placing orders using MY BAG feature (you also can reset orders)
- Catalog Multidate Ordering: Adding units and pricing to multidate board
- Multi-Date Boards : Product Pop up Feature
- Multi-Date Boards: Create a Planogram with Canvas
- Exporting to Excel from a Digital Catalog
- Setting Permissions
- Adding a Canvas Page
- New Assortments Tab
- Creating an Assortment with Embroidery
- Favorites List Workflow
- Catalog- Single Page Mode for Smaller Form Factors
- Creating Order From Favorites- Using the Multi Delivery Board
- Multidate Orders using the Digital Catalog Enhancement
- Video Demo of Virtual Showroom
- Linking a Showroom or Technical Video to a Feature Page
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Microsites
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Setting Up Your Event
- This is How You Set Up an Event (Admin Only)
- Image Placement Overview
- Event & Insignia upcharge: Adding logos to the product level for an event order.
- Events : Added columns to show RSK# and Event Order# (For Admin)
- Tournament Events: Add inventory to validate against(hold) for Event
- Events: Export Submitted Orders
- Events: Enable Bulk orders or Separate orders for Events
- Events: Show Event Orders Only
- Events: Creating an event based on POINTS
- Events: Export ALL Submitted Orders PDFs from Event (SOW)
- Event Hold Inventory Improvements
- Events: Add checkbox for Email Opt-In
- Events: Enabling Live Inventory for an Event
- Events: Show Multi-Dimensions for Products that apply
- Events: Add Notes per Package
- Events: Add Product Sort Options to Packages
- Events: Display "points" cost on microsite UI
- Examples of Buying from Different Event Set Ups
- Exporting Orders During and Post Event
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Setting Up Your Event
- RepSpark Pay
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Integrations
- Tournament Management
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Reporting & Analytics
- Availability Report
- Order Summary Report
- Order Detail Status
- Top Accounts
- Customer List Report
- Multi Currency Display - Order Status/Invoice
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Community
-
Setting Up
- Setting Up Your Profile To Attract Buyers
- Receiving and Managing Access Requests
- Setting Up Your Community Profile for Success
- Bypassing MyBrands page for SalesReps and Managers
- New users see Brands in their vertical when they sign up
- Opting out of the Community
- Default login based on user role when accessing community page
- Default login based on user role when accessing community page
- Embed Chart showing Brand Clicks and Impressions
- New Brands, Trending Brands and Recommended Brands
- Community 101- Setting Up for Success
- Am I visible in Community and is it set up correctly?
- Adding Reseller Program Information
- How to configure your user notification preferences
- For Buyers
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Setting Up
-
Admin
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Admin Panel
- Admin Panel- Configuring Your Site Step By Step
- How to show/hide Brands for Users to view in Community
- Configure Site - Customer Service Que
- Client Support triage and Multiple 3rd party Chat Integrations
- Customize automatic emails sent from the RepSpark Platform
- Configure Site - Adding Representative Email and Corporate Address
- Cart Abandonment Emails
- Admin Panel - Data Maintenance
- Minimum dollar amount required for an Order
- Minimum dollar amount required for an Order
- Accelerate-Insignia Setup in RepSpark Panel
- Show/Hide Retail Price on Review Page as an option by role
- Insignia Setup: Ability to toggle on/off Color options & Finish Type options
- Admin Panel - Add/Update Default Order Type
- Admin Panel - Provide Brand Support when a customer receives error message
- Admin Panel - Adding multiple Brand/Division Logos
- Locating Your Custom url
- How to Set Up Google Analytics API Secret Key to Track Purchase Events on your B2B Site
- How to configure your brand’s notification preferences
- RepSpark Notifications
- Approving a New User
- Wish List Maintenance Webinar
- Managing Users
- Managing Documents
- Marketing Admin
- Marketing Tab
- Data Maintenance Tab
- Verifying Users
- App Set Up
- Managing and Inviting Your Users
- RepSpark Tool Tips
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Admin Panel
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Accelerate
-
Getting Started
- Admin Dashboard Overview
- Shopify Integration Instructions
- Commonly used Tags in Shopify
- Shopify Product and Customer Data Management
- Shopify Enhancement : Insignia Lite
- Adding Images to your Site
- Accelerate for Shopify Tags
- Setting Your Filters
- Sizing Summary Table in the Cart and Review Page
- Split Orders - Creating new order for items not in stock
- Split Order - Beginning a separate Draft Order with unavailable items
- NEW Split Orders Feature
- Shopify Users - Adding Alternate Images for your Variants
- Allowing Admins and Assortment owners to Add items to Shared Catalogs/assortments
- Shopify: Increase country field's max length to 80 characters
- Search Product by color name or color code
- Split Orders - modify the dates of the orders and the products within the split orders
- Approving Users Quick Guide
- Branding Your Site
- Adding Future Inventory to Products in Shopify
- Adding Future Inventory to Accelerate
- Accelerate- Archiving Products to Not Show in RepSpark
- Setting Up New Users in RepSpark
- Commonly used Tags in Shopify
- Connecting API and Your Data
- Organizing Your Products Part 1: Product Tags in RepSpark
- How to Set Up Your Community Profile for Success
- How To Approve or Deny Retailer Requests- Quick Add to Shopify
- Part 1: How To Take Your First Order
- How to take your first order-Part 2
- Filling In and Uploading the Excel Sheets
- Exporting My Orders
- Adding My Images
- FAQ's- Really, FAQ's
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Setting Up and Managing My Users
- Approving a New User (Admin)
- Approving New Users- Video Tutorial
- Inviting Buyers
- New Manage Users Enhancements
- Managing Users - Track where your users Registered or Requested Access
- Adding Users Warning when over Contract Amount
- Approving and Setting up New Users
- Setting Up Users in RepSpark when Requesting Access
- Branding My Site
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Creating My Digital Catalog
- Setting Up the Digital Catalog- Starting with an Assortment to Catalog Editor Creation
- Building My Catalog- Using the Catalog Editor
- Creating a Global Link to Share My Catalog with ALL Buyers
- Product Video viewed in a Catalog
- Catalog Multidate Ordering: Adding units and pricing to multidate board
- Placing orders using MY BAG feature (you also can reset orders)
- Building Table of Contents and Creating Tabs in Your Digital Catalog
- Multi-Date Boards: Create a Planogram with Canvas
- Multidate orders in the Digital Catalog - Enhancement
- Catalog Header displays in PDF
- Edit your Favorites List after you name it.
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Admin Dashboard
- Admin Dashboard
- Configure Site - Customer Service Que
- Client Support triage and Multiple 3rd party Chat Integrations
- Customize automatic emails sent from the RepSpark Platform
- Cart Abandonment Emails
- Minimum dollar amount required for an Order
- Allow Clients to manage payment methods from the Admin panel
- Tiered Discount
- Show/Hide Retail Price on Review Page as an option by role
- Insignia Setup: Ability to toggle on/off Color options & Finish Type options
- Admin Panel - Add/Update Default Order Type
- Admin Panel - Provide Brand Support when a customer receives error message
- RepSpark Go App
- Exporting ATS to Excel
- Filters and Sorting Products
- Reporting
-
Getting Started
-
B2B Users
- Getting Started
- FAQ
- Order Status
- Tracking Information
- API
-
Marketing
- Changing the Background Image
- Marketing
- Adding Videos Per Product
- CCH- Customer Communication Hub
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PGA x Accelerate
- Video- For Attendees
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Video- For Exhibitors
- How to Get Started With Accelerate (Webinar)
- Using the Embed Code on the PGA Site
- Inviting Users Via Admin Dashboard
- Customer, Sales and User Accounts
- How to Move An Attendee to a Guest User
- How to Create an Assortment- For Exhibitors
- Creating a Quick Line Sheet- For Exhibitors
- Creating A Digital Catalog- For Exhibitors
- Inviting Buyers- For Exhibitors
- Inviting Sales Rep Users- For Exhibitors
- Customer Datasheet Explained-For Exhibitors
- PGA Show - Site setup for exhibitors
- Guides
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Software Updates
- 2021
- 2020
- Using the Zoom
- Branded Landing Page
- Thank You Modal
- Manage Users New Features for Admins
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