Important Notice: On Tuesday March 25, RepSpark will migrate our support service from Freshdesk to HubSpot.
You will continue to submit and access tickets via helpdesk.repspark.com as usual. Additionally, you can reach us through the same email address.
Please be aware that all existing tickets, both resolved and unresolved, are being transferred to HubSpot and will be assigned new ticket numbers.
We are committed to providing you with support, so if you have any questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

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Changing or Deleting Product Images

Cullan Maher

Modified on: Mon, 9 Nov, 2020 at 11:36 AM

When changing or deleting Product Images on the site(i.e. removing a placeholder image or deleting 100 old images of products from a past season), there will need to be a FULL SYNC that is ran to completely remove these images from the site.

Here are the list of steps that needs to occur for this to be successful.

1. Make as many changes and adjustments as you can on your end.

a. Delete the image (old/incorrect) from your Image Manager and FTP.

b. Add the new image with the same or correct product_color naming code to match with the Data Base.

2. Email success@repspark.com to request that RepSpark runs a FULL SYNC to update the adjusted/correct image to the product.

3. Once completed, confirm with the Customer Success team to inform them your request has been resolved.

Thanks

PrevMarketing Admin- Adding Marketing Assets