Important Notice: On Tuesday March 25, RepSpark will migrate our support service from Freshdesk to HubSpot.
You will continue to submit and access tickets via helpdesk.repspark.com as usual. Additionally, you can reach us through the same email address.
Please be aware that all existing tickets, both resolved and unresolved, are being transferred to HubSpot and will be assigned new ticket numbers.
We are committed to providing you with support, so if you have any questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

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Product Videos- Supported Formats, Best Practices and Naming

Supported video specs:

  • File formats: .mov, .mpeg4, .mp4, .avi, .wmv, .flv, .gif, .webm, .mkv
  • Codecs: h264, HEVC (h265), vp8, vp9, mpeg4, CineForm, DNxHR, DNxHD
  • File size: up to 150 MB
  • Duration: unlimited, less than 150 MB
  • Resolution: up to 2160p (4K)
  • Aspect ratio: both vertical (cell phone) and horizontal (movie)
  • Frame rate: up to 60 frames per second
  • Bitrate: up to 50 Mbps
  • HDR: no, SDR only
  • Audio: yes, inside the product popup only, muted elsewhere
  • Quality: we recommend that you upload the highest quality video possible


** the .mpg extension is supported as a variant of .mpeg4/.mp4. **


Naming Convention for Your Videos

The naming convention for videos is the same as images.

The assets are sorted alphabetically, so _15 comes before _2, which would make _15 the second asset and _2 the third.


How to Upload

Simply add your video into the designated SFTO


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