Important Notice: On Tuesday March 25, RepSpark will migrate our support service from Freshdesk to HubSpot.
You will continue to submit and access tickets via helpdesk.repspark.com as usual. Additionally, you can reach us through the same email address.
Please be aware that all existing tickets, both resolved and unresolved, are being transferred to HubSpot and will be assigned new ticket numbers.
We are committed to providing you with support, so if you have any questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

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Managing Users - Track where your users Registered or Requested Access

In the Manage Users tab, you will be able to have access to view the Source of where a user had been added to your Site. There are two new columns that will generate tracking information: User Registration Source and Brand Access Source


We have added a tool tip when hovering over the columns to inform you the columns definition. 


User Registration Source 

Brand Access Source


You will be able to use these two columns to help you know where the user was created and where the user requested access to your site.


Public registration is when the User is already with RepSpark or registered on their own. Direct access source is when the user reached out directly to the Brand site.



Admin Invitation registration is when the Admin sends an invite to the User. Admin access source is when the Admin provides access to the Brand site.



Community registration and access source is when the User is utilizing Community to requesting access to the Brand and to join RepSpark.





If you have any additional questions, reach out to success@repspark.com




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